Domestic Shipping Policy

Shipment processing time

All orders are processed within one to two business days

American Star Manufacturing does not ship on weekends or holidays recognized by USPS or UPS. If we are experiencing a higher than usual volume of orders, we will reach out via call or email and communicate any changes to the order.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*American Star Manufacturing, LLC is not liable for any rate changes, delivery delays (after shipping of the product), or any other change out of American Star Manufacturing, LLC’s control.

Shipment to P.O. boxes or APO/FPO addresses

American Star Manufacturing, LLC does ship to PO Boxes as well as APO/FPO

Shipment confirmation and order tracking

You will receive a confirmation email once your order has been confirmed. An email with a tracking number will be sent to the email provided once the product(s) have shipped. If an email is not received, please reach out to us and we will provide that number to you in whatever way you can receive the tracking number.

Customs, duties, and taxes

American Star Manufacturing, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

American Star Manufacturing, LLC is not liable for any products damaged or lost during shipping (i.e. powder coat damage, thread damage from mishandled products etc.) If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Canada- Orders placed with a delivery address in Canada will be shipped USPS International. American Star Manufacturing, LLC is NOT responsible for duties, taxes, etc.

Other International Orders

Ordering from another country? No problem! Please reach out to us for updates on international shipping rates and one of our customer service representatives will be happy to help!

American Star Manufacturing, LLC’s Return Policy

American Star Manufacturing, LLC promises to do everything we can to exceed your parts and accessories needs. We fully understand better than anyone, the difficulty in finding the right parts. American Star Manufacturing, LLC’s guilt free guarantee covers products purchased for 30 days after date of RECEIPT not day of purchase.

If you have an item you believe to be defective or damaged during shipment, please contact our customer service department at 435-562-4386.

To ensure the easiest return, please make sure you comply with the listed requirements:

All products must have a return number

Note: Obtaining a return number does not guarantee a replacement or refund

Item(s) need to be returned within 30 days of receipt to be eligible for refund

Item(s) need to be in new, unused condition and in the original packaging to be eligible for refund

Note: If you are unable to ship in original packaging, have made modifications to the item, and/or are missing components, there is the possibility of a 15% minimum restocking fee

Made-to-order products (for example: Cages, Seats, etc.) may NOT be returned

Special order products (such as custom ordered powder coating) cannot be returned

Customers are responsible for shipping cost on returned items unless an exception is approved by American Star Manufacturing, LLC’s Customer Service team prior to the return

Original shipping costs are not refundable

Certain conditions and exceptions may be applied to our return policy. For example, should we make a mistake or ship the wrong item, that is on us, no additional fees shall apply. If you’re unsure if your product qualifies, contact our customer service department at 435-562-4386 or email us at gm@amstarmanufacturing.com.

Refunds

Refunds are generally issued within 3 business days of American Star Manufacturing, LLC receiving the product. Your bank may require additional processing time to reflect the refund in your account. Refunds will be applied to the original payment method that was used and if original payment method is no longer current, a check will be mailed to the original purchaser. Our customer service team is here to help, so feel free to give us a call if you have any concerns or issues.

How to Initiate your return

If you need to return a product you have purchased, please contact our customer service team at 435-562-4386 or email us at gm@amstarmanufcturing.com

You will receive an email or call with your Return Number and the return address. Please write your Return Number clearly on the shipping label area of the package(s) you are returning. Please note that a Return Number does not always guarantee a replacement or refund of an item.

Ship back the item(s) to the following address:

American Star Manufacturing, LLC Returns

190 North 100 East (If using UPS or FedEx

PO BOX A (if using usps)

If purchased from an Authorized Dealer:

Contact Dealer to initiate return and comply with Dealer’s return policies.